I also used them for years, then everything blocked and deleted instantly. I have other homelab type friends, same thing happened. Again more anecdote vs anecdote. But if you google about hetzner and this type of activity there are bagillions of reddit threads.

After paying them about a grand a month forever, losing all my “safe data” and having to wait a week for even a response that just says “account has suspicious activity. Disabled”. Not a single response after that. And they had the nerve to charge my credit card again at the next payment period. Overall, truly scummy. And I will prevent everyone I can from ever engaging with them.

When hiccups happen, you would hope to be able to at least talk to someone and figure out what’s going on. If they don’t want to keep your business, fine let me get it out privately. But they don’t play that way.

I use World Stream for many of my storage VPSs. They have pretty cheap servers that can take 14x or 18x drives. So I use their super powerful Epycs plus storage and then they can do an internal LAN only network for your boxes at 10G. 140TB to 200TB per box, connected to the rest of my stuff at 10G.

Their support is opposite of Hetzner. Everything is communicated. It’s almost too much. You get emails that they’re updating the air conditioning unit in a different building. Your downtime is zero. I’ve had some questions on setting up my rack space with them, and engineers respond back, not sales.

You know what sucks? Getting your VPS shut off or account suspended. All your data gone in an instant, not recoverable. You don’t have access to the metal, and the metal no longer has access to you.

Hetzner is known for randomly boinking accounts. You update billing info? Whoops maybe shutoff. You login via a VPN, account disabled. Just randomly for no reason, account locked and VPS down.

You have basically zero recourse. Their support staff suck and the immediate reaction is suspend and delete. NEVER use them for anything you don’t consider temporary.