That’s a strange read on Reddit. I’ve heard people say this before, and it’s baffling.
Reddit is, and always has been, a link aggregator first and foremost. Of course it’s reposts and screenshots of others sites. That’s kind of the point. To bring you Twitter so you don’t have to actually be on twitter.
Maintaining a web browser is an intensely cost and time prohibitive endeavor, especially nowadays. The FOSS community can maintain a lot of things but the sheer scale of Firefox, the need for expertise, the necessary labor, it just can’t be done by volunteers and donations, at least not without using Chromium. They have to get a cash infusion from somewhere.
I don’t like it anymore than you do but ultimately the issue isn’t Mozilla, it’s the state of the technology market. Silicon Valley is no place for a non-profit organization right now, no matter how much we need it.
What we need is regulations and anti-trust, but even that may not truly save us.
They need money. That’s it. That’s the long and short of it.
I can’t remember exactly what it was (Emby?) but I distinctly remember one time having my ticket closed because they scoured the log and found mention of a torrented file. They basically had rules that stated if the logs showed evidence of certain things, they’d outright refuse to assist you. Not sure how common that is though.
Sometimes there’s also just file or directory names I’d rather not reveal. So I’ll do a find/replace with some generic titles. But nothing gets deleted outright.
This is why you always have a customer service team. You need a layer of people that can actually have a modicum of respect for the user base between them and the devs, or at least the illusion of it.
There’s some FOSS software I’d be happy to support financially if it weren’t for how rude and unhelpful the devs and their chosen spokespersons are. I won’t name them and start fights, but if you’re here on self hosted, you might have an idea who I’m talking about. I know it’s hard work and they’re doing it for free but the poorly-conceiled contempt for users that have anything to say except “Thanks, your the best” is a very ugly look, and it’s unfortunately pretty common. It’s not endearing, makes me less likely to want to help out.
My Jellyfin is also running media from recycled HDDs from work. No where near this impressive haul, but it was nice to be able to get a solid 10 TBs for free to get my server going.