partial_accumen

Generally a company doing something bad enough to encourage a large enough boycott to affect the bottom line is making quite a bit of money. They calculate the loss of sales due to the boycott over time and can plot when the value of the bad business is lower than the boycott. Many times they continue with the bad behavior in spite of loss of business from the boycott because the business might be at the edge of viability anyway. So extracting the last bit of value out of the company is a net win before the rotting husk is sold off in pieces for the value of its assets or the brand is sold to the opposing group that actually likes the bad behavior that was being boycotted so it becomes an asset again.

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Thankfully the other two haven’t fallen as hard as Seagate has.

If you want keep thinking that don’t look too hard at Western Digital’s scandals and catastrophic drive failures of the past. In my early working days I made good money swapping out hundreds of failing Western Digital hard drives.

Large enough that management schools are forced to teach about how ever real reform won’t be enough to save you from bad actions.

Sadly, in the world of multinational business, that isn’t how management schools perceive boycotts.

Oh, I agree with that. Part of the cost of a product is how much bother the consumer will have to put forth to get their desired use out of it. That’s part of what a brand is supposed to communicate to a buyer.

Okay, I agree with you that you’re not wrong to be upset at Seagate customer service. Its also perfectly within your rights to stop using Seagate. I just want to point out that if you continue to follow your policy of “one and done”, and the continued deteriorating customer service experience all companies are providing these days, you’ll soon be left with very few places to do business with.

There are only 6 or 7 airlines that fly out of my local international airport. I’ve had disappointing customer service experiences of one degree or another from every single one of them. If I was following a “one and done” approach, I’d have no one to fly commercially with.

Specifically with magnetic hard drive manufacturers, there are only 3 left in existence: Seagate, Western Digital, and Toshiba

If you’ve sworn off Seagate, that means all of your future purchase have to be accommodated by the remaining two. I hope that is enough.

What was Seagate’s excuse for not honoring the warranty when you filed a claim?

My logic was that in 2008 when I bought a brand new seagate hard drive, and it was dead before I plugged it in, they refused to honor their warrenty.

If it was a new drive bought from a retailer, why didn’t you return it to the retailer?

Well, my mother has asked me to digitize her collection too and have me host it. Originally, fine, you give your movies to me, I host them, same thing.

Did your mom buy your computer and hard drives? I doubt it. You spent your own money, right? So she’s giving you a whole bunch of stuff which is consuming your space. Quote out the cost of buying components for a separate server for her with her own drives. When she buys the parts, build her her own server and put her stuff on it.

While thats an awesome pile of storage, I weep for your electricity bill.

A bad command execution in large cloud providers can literally make significant portions of the web unavailable, just by the sheer number of services dependent on it.

You can’t have it both ways. You’re trying to call out all of the benefits of running your own infra, but then calling out the downsides of public cloud. Talk apples to apples or oranges to oranges. The point I’m making in the post you’re responding to is that “rolling-your-own” as an organization, specifically a small or medium sized one, comes with risks that far outweigh the costs and risks of public cloud.

The convenience is not worth the risk.

That is not the opinion of non-IT business leaders make decisions to the detriment of the advice of IT departments. You’re ignoring that good IT decisions don’t get to be make by good IT professionals. You’re always limited to the budget and power granted by your organization. That is the practical reality.

So you’re recognizing that a bad command execution can exist in CDN or cloud provider, but where is your recognition of the tens of millions off bad command executions that happen in small IT shops every month?

I looks like you’re ignoring the practical realities that companies rarely ever:

• hire enough support staff
• hire enough skilled staff
• invest in enough redundant infrastructure to survive hardware or connectivity failures
• design applications with resiliency
• have high enough rigor for audit, safe change control, rollback
• shield the operations stupid decisions leads impose because business goals are more important that IT safety

All of these things lead to system impacts and downtime that can only come from running your own datacenters.

The cloud isn’t perfect, but for lots and lots of companies its a much better and cheaper option than “rolling your own”.

How about something less direct like: OffTheCliff.social