Bottom of image 3, you said you provided logs with no response. Image 1 and 2 shows their responses to those logs.
So you lied to them…… not many company are going to continue to be civil to someone who is lying to them, since that’s almost always a defrauding situation. You created this entire situation now that I’ve looked at it closer actually….
deleted by creator
Picture 3 was exactly that, you then lied to them in the response about providing the logs and them not responding. Your first two images show them Responding and explaining why those logs don’t work.
Every company is going to investigate a refund request to make sure they aren’t being defrauded or ripped off, people do it all the time. So they create policies and have to legally follow them to keep their business license.
Yes just issueing a refund is the proper customer service way, but you also want to make sure yet aren’t being defrauded, so you can also investigate odd scenarios. Like you being the only one with the issue….
And all you’ve said in all these exchange’s is you asked/demanded for a refund. The nuances of the semantics need not apply here. So what have you corrected other than reiterating each time that you demanded/asked for a refund?
You agreed to their terms of service when you signed up for their service…… so yeah if you ignore their due process, this shits entirely on you.
I keep forgetting how entitled people are these days….
That’s after they called you out in the second image for not having any API Queries.
If you don’t provide logs you aren’t following due process and they can deny your refund. After all this you put your foot down saying you sent the logs and they didn’t reply, both of your images show their reply and explaining why the logs weren’t valid.
Trying to point out that you also caused this issue………… again, they are asses, but you also completely ignored their valid request and claimed you did what they wanted even though they explicitly told you why you didn’t.
The hill I’m dying on is someone calling someone else out because they can’t comprehend they partly led to the issue.
You’re not entitled to a refund ever, and just demanding a refund isn’t going to put you in anyone’s good list.
Thats what happened in your third image, they denied your refund request and asked for unedited logs. Which you claimed to have already sent, but they also explained why those weren’t good enough.
You than pushed on
They asked for logs, gave you a reason for why. You claimed you already did, even though they explicitly told you why and to not edit them. You were also the only one with this issue, that’s not likely something on their end, which wouldn’t be eligible for a refund.
Again, they are an ass, but look in the mirror, your obstinance didn’t help.
And they are also completely free to deny your refund request as well.
There’s a due process and you choose to ignore it, and are now flaming someone for wanting to figure out if it was a them or you issue.
OP also asked for a refund and ignored them wanting full logs to see if the issue was on their end. If it’s on OPs end, why would they be entitled to get money back?
You’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….
They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.
So no, you require tech support BEFORE demanding a refund in almost all cases.
You’re just an entitled prick apparently.
This is partly on you, they asked for logs and you deleted the vast majority of it saying it wasn’t relevant. What if it was? Then when they asked for logs you just shot right to refund.
They’re an ass, but so are you.
I am reading your posts, image 3 you say you provided logs with no response. Your provided images show those same responses you claim to have not received.
I’m not gaslighting you, im trying to point out the flaw in your tirade here. You lied to them, why do you think they suddenly changed their attitude and deleted your account?
Yeah they are assholes, but you also lied to them and demanded a refund without following their service agreement. Look in the mirror a little bit before throwing shit.